Modern industry is committed to meeting this demand for unique, personalised products while maintaining equivalent costs, and this despite the low production volumes generated. This is why one of the challenges of this 4th industrial revolution is to succeed in connecting the customer's need to the production tool.
This requires building a new ecosystem repositioning the customer at the centre of the company's decision-making chain.
This movement cannot take place without the adoption of new technologies and once again implies a profound transformation propelling SMEs towards a promising 21st century
Author
Xavier Schuster
Consultant at SXE Consulting. Industrial consulting firm based in Luxembourg, 25 years of experience in operational excellence.
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